ptyler's blog

 

ptyler's picture

Integrated support ticketing system

Posted Sat, 01/23/2010 - 08:29 by ptyler

Beginning the first of next month, everyone having a support contract with xTuple will begin using our new web-based support ticketing system. This new support front-end is built using Drupal (like the rest of our website), and it will present our customers and partners with an easy-to-use web interface for reporting and managing their support needs. Best of all, the web support portal is fully integrated in the back-end with our production xTuple ERP database. Read more »

ptyler's picture

Maintaining your custom reports

Posted Thu, 01/14/2010 - 07:32 by ptyler

If you've been working with (or evaluating) xTuple ERP for any length of time at all, you already know about our embedded report writer OpenRPT--and the ways it can be used to customize standard reports. Changes might range from adding the company logo to modifying query logic to suit your business needs. In either case, you perform your edits and then save the file back to the database with a grade higher than "0". Any report having a grade higher than 0 is considered a custom report--and the system will use the report having the highest grade first.

You also probably know that, in some cases, custom reports may need to be updated from release-to-release. What you may not realize is that detailed information exists to help simplify the report maintenance process.... Read more »

ptyler's picture

Keeping track of version numbers

Posted Fri, 12/04/2009 - 09:50 by ptyler

With the advent of xTuple's new extension architecture, it's easier than ever for software developers to write custom add-ons to the core PostBooks product. This also means system administrators may now find themselves managing multiple applications in addition to their xTuple ERP--each having a slightly different version number than the next. To help everyone keep track of which version goes with which, we've created the xTuple compatibility matrix. We hope you'll visit this page (particularly during the upgrade process). And if you're a third-party developer, we hope you'll add your own application to the growing list.

Publishing the version matrix at this stage was a timely move, as anyone upgrading to the 3.4.0 Release Candidate will need to consult the chart for important update information. Read more »

ptyler's picture

Translation files updated to 3.3.0

Posted Tue, 10/06/2009 - 09:10 by ptyler

Just wanted to announce we recently updated the language files in the Translation Portal. This means all translators are now working on the most current code for xTuple ERP 3.3.0. Of course, 3.3.0 adds much for international users to be interested in. I'm talking especially about our expanded support for VAT and international taxes. So far the response to the tax improvements has been very positive. And if you'd like to help translate the new features, please get in touch with us. You can watch the translation training video to learn more - or check out the translation documentation available on our site.

The xTuple translators have been doing a terrific job. Here are some of the statistics I'm tracking.... Read more »

ptyler's picture

Printed documentation (with investment protection)

Posted Thu, 09/10/2009 - 09:08 by ptyler

In case you hadn't heard, the Reference Guide for xTuple ERP 3.3 is now available for sale on the xChange. This is the .PDF version of the document, and it retails for $195. We started publishing the .PDF version during the previous release cycle, in response to repeated requests from community members who said they wanted it--and would be willing to pay for it, too. As you might imagine, selling printable docs is one way open source erp software projects can generate revenue. It's also a relatively low cost way for community members to contribute financially to our project. What's more, having printed documentation is valuable, we've found, for people who are in the process of selecting an ERP system for their business. So, what's the deal I'm talking about? Read more to find out.... Read more »

ptyler's picture

Use your sandbox

Posted Sun, 08/09/2009 - 08:23 by ptyler

We all know what a sandbox is. It's that thing in the backyard our kids play in. The open patch of sand with the plastic shovels and buckets sitting on the surface--and who knows what else buried underneath.

In the world of PostgreSQL database applications and Open Source ERP Software we also have sandboxes. And while they may not be made of sand, they do serve a similar purpose....

The sandbox in our world is a database backup where you can experiment and make mistakes. To follow ERP Best Practices, we recommend that you use a sandbox to play with new things, basically, before you implement them in production. Read more »

ptyler's picture

What's a knugget?

Posted Fri, 05/01/2009 - 14:09 by ptyler

A knugget is a knowledge nugget. A small piece of useful information designed to help somebody out. We see them every day on our website. When somebody takes the time to answer a newbie's question in the forum, that's a knugget. Or when a power user posts an alternate workaround to a bug that already has a perfectly good workaround, that's a knugget. Or when a partner discovers a new method for loading opening balances--and writes about it in our Admin and Setup docs--that's another knugget. Read more »

ptyler's picture

Translation Portal progress

Posted Wed, 03/25/2009 - 11:16 by ptyler

One of the things I like most about the Translation Portal is how it demonstrates that open source is not just for programmers. Anyone with an Internet connection and a little extra time can sign up and get involved. It's that easy. And plenty of people have been doing just that. As of right now, the portal is currently hosting 16 translation projects. Not bad for a tool we released late last year! Read more »

 

Syndicate content